Refund policy
At Home & Ritual, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to resolve it.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, faulty, or you receive the wrong item, please contact us as soon as possible after receiving your order.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem
We will assess the issue and, where applicable, arrange for the item to be repaired, replaced or refunded in accordance with your rights under the Consumer Protection Act.
For qualifying defective or unsafe goods, the Consumer Protection Act provides an implied warranty of quality for six months from delivery.
Change-of-Mind Returns
We do not accept returns or provide refunds where a customer simply changes their mind, orders the wrong product, or no longer wants the product.
This does not affect any rights you may have under the Consumer Protection Act or other applicable South African law.
Items That Cannot Be Returned
We do not accept returns for products that have been used, damaged or altered after delivery, except where the return is required under applicable consumer law.
Certain products may also be excluded from return where their nature, hygiene or safety requirements make a return inappropriate once opened or used.
Refunds
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
The time taken for a refund to reflect in your account may depend on your bank or payment provider.
Return Shipping
If an item is being returned because it is defective, damaged, incorrect, or otherwise qualifies for a return under applicable consumer law, Home & Ritual will cover reasonable return costs where required by law.
How to Request a Return
Please contact us before sending any product back.
Include your order number, details of the issue, and photographs or videos where relevant. We will provide you with the appropriate return instructions.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Protection Act, 2008, or any other applicable South African law.
Where applicable, your statutory consumer rights will take precedence over this policy.
Home & Ritual reserves the right to update this policy from time to time.