Terms of service

Welcome to Home & Ritual. By accessing or using our website and purchasing our products, you agree to the terms set out below.

1. General

These Terms of Service apply to your use of the Home & Ritual website and to purchases made through our online store.

We reserve the right to update or change these terms from time to time. Any changes will be published on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.

3. Pricing

All prices displayed on our website are in South African Rand (ZAR) unless stated otherwise.

Prices may change without notice. Any price change will not affect an order that has already been accepted and confirmed, except where permitted by applicable law.

We reserve the right to correct pricing errors and, where appropriate, cancel an order affected by an obvious pricing error.

4. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is only considered accepted once payment has been successfully received and the order has been confirmed by Home & Ritual.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product information error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order for reasons beyond our reasonable control

If we cancel an order after payment has been received, any applicable refund will be processed using the original payment method where reasonably possible.

5. Payment

Payment must be successfully completed before an order can be processed.

Payments may be processed through third-party payment providers. We do not control the processing systems of third-party payment providers and are not responsible for interruptions or errors caused by those providers.

6. Delivery

We will make reasonable efforts to process and dispatch orders within the timeframes communicated on our website.

Delivery times may vary depending on the customer's location, courier availability, public holidays, unforeseen events and other circumstances outside our reasonable control.

Further information about delivery is provided in our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable South African consumer law.

Nothing in these Terms of Service limits or excludes any rights you may have under applicable law.

8. Website Use

You agree not to misuse our website or use it for unlawful purposes.

You may not:

Attempt to gain unauthorised access to our website or systems
Introduce malicious software or harmful code
Interfere with the operation or security of the website
Use the website for fraudulent purposes
Copy, reproduce or commercially exploit our website content without permission

9. Intellectual Property

Unless otherwise stated, the content on the Home & Ritual website, including text, graphics, images, logos, branding, product photography and other materials, belongs to or is licensed to Home & Ritual.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

10. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery services, analytics platforms and other technology providers.

These services may operate under their own terms and privacy policies. Home & Ritual is not responsible for the policies or practices of third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, Home & Ritual will not be responsible for losses arising from circumstances beyond our reasonable control, including website interruptions, courier delays, technical failures or events outside our control.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under South African law.