Shipping policy

Home & Ritual currently delivers within South Africa only.

1. Delivery

All orders are dispatched from Home & Ritual and delivered using a third-party courier service.

The courier service used may vary depending on the delivery location and availability.

Once your order has been dispatched, you may receive tracking information where available.

2. Shipping Costs

Delivery fees apply to orders placed through our website.

The applicable delivery fee will be calculated and displayed at checkout before you complete your purchase.

3. Order Processing

We aim to process and dispatch orders as soon as reasonably possible after payment has been successfully received.

Processing times may vary depending on order volume, product availability, weekends, public holidays and other circumstances.

Any applicable estimated processing or delivery timeframe will be communicated at checkout or after your order has been placed.

4. Delivery Times

Delivery times may vary depending on your location, courier availability, public holidays, weather conditions and other circumstances outside of our reasonable control.

Any delivery timeframe provided is an estimate and is not a guaranteed delivery date.

5. Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Customers can use the provided tracking information to follow the progress of their delivery.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where the order needs to be re-dispatched.

7. Delayed or Lost Deliveries

While we work with our courier partners to ensure orders are delivered as quickly and safely as possible, delays can occasionally occur.

If your order has not arrived within the expected timeframe, please contact us so that we can investigate the delivery with the relevant courier.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product.

We will investigate the issue and, where applicable, assist you in accordance with our Return & Refund Policy and applicable South African consumer law.